How digital workforce management boosts plans and forecasts
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9.0/10
Note: All content copyrights are owned by Genesys.
“Our increasingly digital world presents challenges and benefits. But with the right technology, challenges like managing multiple communication channels and increasing customer expectations can quickly become benefits. Improve customer experiences, enhance employee experiences and grow your business.”
As a part of our overall quarterly content strategy, we updated a number of existing blog posts relevant to the quarter’s subject matter focus—employee experience—to better fit strategic needs as well as SEO.
All content copyrights are owned by Genesys.
All content copyrights are owned by Genesys.
I managed the project from start to finish, including:
Meeting with an SEO specialist to determine the correct target keywords
Making initial changes and suggestions to update H1, copy, and other headers to achieve SEO goals
Collaborating with a writer to implement suggestions
Editing finished product for content, style, and keyword optimization
Engaging a subject matter expert to ensure that all content was factually correct and that all relevant information was covered